Service & Support

Service & support

We strive for long-term cooperation with our customers and business partners. For this reason, we have a highly specialized DevOps team that takes care of the technical support and maintenance of your IT systems.

No customer projectwithout high-end service & support

Every digital project and every expansion of your system landscape is also supported by us later on. Our DevOps team ensures safe and reliable operation and continuous development of your software over many years. For us, support begins when the project is completed.

Support – an entire teamto keep your systems running

We strive for technological leadership. To set up your systems as good as possible, we live the agile exchange in the team, ensure knowledge transfer and scalability. Our service and support department guarantees that a personal contact is always available for your request.

  • Support portals & FAQs
  • Troubleshooting and diagnostics
  • Compatibility checks
  • System updates
  • Security patches
  • Training for new systems
  • Maintenance
  •  

We are happy

when you are happy

Reliable operations

We take care of ongoing support of your applications and regular architecture updates.

Highest software quality

Our continuous management and regular updates result in software of excellent quality.

Development and improvements

We develop and implement new features so that your software stays state-of-the-art at all times.

Results of our support customer satisfaction surveybetween 2014 and 2017 with 120 participants

Satisfaction

3.9 out of 4

Speed

3.8 out of 4

Understandability

3.9 out of 4

Competence

3.9 out of 4

"We are the heart of your software. All digital agencies provide support because they have to. We do it, because we can."

Tobias Hein
Head of Operations
Netresearch

Our customer projectsin service and support

Our projects


We unite development and IT operationsand exceed agile software development

Our DevOps specialists foroperations and improvements

More and more business models require continuous IT and software management due to the increasing digitization of business processes. Our qualified team of DevOps experts takes care of operation and future improvements of your applications over its entire life cycle.

We keep your project running:reliable, flexible and competent

Our support team reacts flexibly to your requirements. Regular exchange promotes knowledge transfer within the team. Thanks to the team's size, there is always a competent employee available to help.

  • Separate support team
  • Fast reaction time
  • High availability
  • Active knowledge exchange
  • Jira project management

Complete support

We take care of everything – from individual extensions to your company's entire infrastructure.

Trend monitoring

We love what we do!
We always keep an eye on the market in order to offer the best technologies.

Living documentation

Actively maintained documentation – comprehensible and always up to date.

Project management

We use Jira company-wide. This ensures perfectly organised workflows and communication during our work.


The Netresearch DevOps Toolset

Automating tasks is a core requirement for DevOps teams. Numerous tools and technologies support automation and collaboration between teams. It is important to us to use tools that contribute effectively and efficiently to solving your requirements and tasks. In addition to complete solutions and suites, we also use tools that are specifically geared towards individual areas or tasks.

Here's our comprehensive CD/DevOps toolset and the classification in the various phases of projects.


Comprehensive servicesin all areas

Continuous Integration

Continuous Delivery

Automated Deployment

Application Performance Monitoring

Cloud service management

Docker setup

Our support services forsoftware development, extensions & bundles

As experts in custom software development, we have specialized in creating extensions & bundles. These products always require technical support. Our customers include global corporations such as AIDA, Deutsche Post, DHLHermes and GLS. As part of our support service, we take care of your customers' questions and ensure that your service runs smoothly.

  • Setup of support portals
  • Creation and continuous maintenance of FAQs
  • Ticket support for end-user questions
  • Handling bug reports
  • Maintenance

Our support services fore-commerce, shops & websites

For our customers, we build extensive, sophisticated websites and online shops with a wide range of features. People require assistance and training for using the new systems, and the systems need continuous maintenance in order to be up to date and secure. If you wish, we can take care of these tasks, enabling you to focus fully on your core business.

  • Training for new systems
  • Ticket support for your employees during questions
  • Quick intervention during outages of the website or shop
  • Troubleshooting and restoring operations
  • Compatibility check
  • System updates and security patches

We guarantee
excellent service & support!

Our DevOps team is your strong task force for all questions around support. You will benefit from our many years of experience in various industries and areas. Our employees are highly trained and always ready for your queries.

  +49 341 478420

  consulting(at)netresearch(dot)de

Contact us

Tobias Hein
Head of Operations
Netresearch